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Return & Refund Policy

  • You have the right to return any order for a refund/exchange within 14 days of receiving the order and you MUST NOTIFY US IN WRITING within 7 days so that we can process the return within the 14 day period. 
  • You will be held responsible for all postage charges and where postage is free, a charge of no more than 25% of the sale price or a minimum of £5 will be deducted from any refund or exchange value you receive. If the items arrive damaged/faulty, a replacement will be sent or refund given (where applicable) provided the damage is reported within 24 hours of receiving the item. If you do not report the damage within 24 hours we cannot do anything about this as this is a term agreed with our couriers and we cannot make any exceptions for anyone. 
  • Item must be returned with all packaging and in a re-saleable condition (irrespective of the fact that the item is faulty/damaged) at the cost of buyers. Once received, we shall investigate the complaint/fault to determine whether this is a manufacturing defect, damaged whilst in transit or simply damaged by the buyer (knowingly or unknowingly). Please be assured we shall do our utmost to resolve all issues regarding our products swiftly and to the benefit of our customers unless the underlying issue is caused directly or indirectly by the customer or by the actions/instructions of the customer.
  • You may contact our customer service team via email is info@durovinbathrooms.co.uk, or through the phone 01922 627773.