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My order is damaged, what now?
We aim to ensure there would never be an issue in regards to damage, however in the rare instance this may occur please contact our customer service via email: [email protected] . In this scenario we would request some images to confirm the issue and be able to evaluate what options we can offer to be able to resolve your issue as soon as possible. We will need images of the defect, the whole product and the labels from the packaging
Our returns address is as follows:
Durovin Bathrooms
Unit 15
Bentley Lane Industrial Estate
Bentley Lane
Walsall
West Midlands
WS2 8TL
United Kingdom
We currently do not offer a collections service, however should an item require a return please contact our team for recommendations for suitable carriers.
We hope you are happy with all the items ordered however we understand sometimes an item just wont suit your needs, this is not an issue. Providing the order is placed within the past 30 days, is in original condition, can be repackaged in original packaging and secured for transit the item can be returned to us. To begin a returns process please contact our team directly and they can begin the process internally for the item. We will then simply await the returning item and process this for you on the day of return.
With a returns process this would usually depend on the speed of the returning shipment. From the arrival of the goods the item will be processed by our returns department within 24 hour and the refund processed the same day. Due to certain payment providers this can take up to 72 hours to clear but is usually the same day as the product is cleared by our team.
Our friendly team are on hand to assist with any additional query and can be contacted via telephone: 01922 627773, via email: [email protected] or via our live chat.
